At Brewing Cricket USA, we strive to provide a seamless shipping experience for our customers. Please read below for details regarding our shipping policies and procedures.
Shipping Methods:
Economy Shipping: This is the default shipping option, typically taking 5-8 business days for delivery within the United States. Customers who choose this option are provided free shipping on orders above USD 200.
Expedited Shipping: For customers who need their orders faster, expedited shipping options like 2 business day, 3 business day or overnight delivery are available for an additional fee.
International Shipping: For customers outside of the USA, international shipping options are available with varying delivery times and costs depending on the destination. For international orders, please note that additional customs duties, taxes, or fees may apply, and customers are responsible for any such charges. Brewing Cricket USA does not offer free shipping for international orders.
Shipping Rates:
Shipping rates are determined based on factors like package weight, dimensions, destination, and selected shipping method.
Free Shipping: Offered for orders above $200 under the Economy shipping option, only for delivery within the United States.
Order Processing Time:
Orders are usually processed and shipped within 4-5 business days of being placed. However, this may vary during peak seasons or due to unforeseen circumstances.
Tracking Information:
Customers receive tracking information via email once their order has been shipped. This allows them to monitor the status of their delivery in real-time.
Shipping Restrictions:
Certain products may have shipping restrictions due to legal regulations, hazardous materials, or size/weight limitations. These restrictions are clearly communicated on the product page and during the checkout process.
Delivery Address Requirements:
Customers are responsible for providing accurate and complete delivery addresses. Any errors or omissions may result in delays or additional charges for re-routing.
Delivery Guarantees:
While we strive to meet estimated delivery times, we cannot guarantee specific delivery dates, especially for standard shipping methods. Factors like weather, carrier delays, or unforeseen circumstances may impact delivery schedules.
Order Tracking and Support:
Customers can track their orders using the tracking information provided to them. For any questions or concerns regarding shipping, they can reach out to our customer support team for assistance.
Returns and Exchanges:
For information regarding returns and exchanges, including return shipping procedures and any associated fees, please refer to our website's Return Policy page.
Holiday Shipping:
During peak holiday seasons, such as Christmas or Thanksgiving, shipping times may be longer due to increased order volume. Customers are advised to place orders in advance to ensure timely delivery.
Lost or Delayed Shipments
In the rare event of a lost or significantly delayed shipment, please contact our team at usa@brewingcricket.com for assistance. We will investigate the issue promptly and revert with needed assistance.
